Licensing & Trust
Your security and protection are our top priorities
PolicyScanner operates under the highest standards of regulatory compliance, data security, and professional ethics. Every interaction with us is protected by multiple layers of consumer protection and industry oversight.
Regulatory Licensing & Oversight
FSRA Licensed Life Insurance Brokerage
PolicyScanner Brokerage Incorporated is fully licensed by the Financial Services Regulatory Authority of Ontario (FSRA) to operate as a life insurance brokerage in Ontario, Canada.
FSRA License #41964M
Licensed Life Insurance Brokerage
Our license authorizes us to provide life insurance brokerage services throughout Ontario, including quote comparison, application facilitation, and ongoing policy support. This license requires ongoing compliance with strict regulatory standards.
What FSRA Licensing Means for You
- Rigorous Oversight: FSRA continuously monitors our business practices and compliance
- Consumer Protection: Multiple layers of protection for your personal and financial information
- Professional Standards: All staff must meet ongoing education and ethical requirements
- Financial Responsibility: Required professional liability insurance coverage
- Complaint Resolution: Access to formal regulatory complaint processes
Regulatory Compliance Framework
We operate under comprehensive regulatory oversight including:
- Ontario Insurance Act: Full compliance with provincial insurance legislation
- FSRA Regulations: Adherence to all regulatory rules and guidelines
- CISRO Standards: Meeting Canadian Insurance Services Regulatory Organizations standards
- Privacy Legislation: Compliance with PIPEDA and Ontario privacy laws
Professional Credentials & Certification
LLQP-Certified Advisors
Every advisor at PolicyScanner holds current LLQP (Life License Qualification Program) certification. This is the mandatory professional qualification for life insurance sales in Canada.
Life License Qualification Program (LLQP)
Comprehensive 100+ hour certification program covering life insurance, accident & sickness insurance, ethics, and professional practice standards.
Continuing Education Requirements
30 continuing education credits required every 2 years to maintain current knowledge and professional competency.
Professional Ethics Training
Mandatory ethics and professional conduct training ensuring client-first approach and transparent practices.
Our Professional Standards
- Client-First Approach: Your needs and interests always come first
- Transparent Communication: Clear, honest information about all products and services
- Professional Competence: Ongoing training and knowledge maintenance
- Confidentiality: Strict protection of your personal and financial information
- Ethical Conduct: Adherence to the highest professional ethical standards
Data Security & Privacy Protection
Enterprise-Grade Security
We employ bank-level security measures to protect your personal and financial information throughout your journey with us.
Multi-Layer Security Framework
Military-grade encryption and protection
Our security framework includes 256-bit SSL encryption, secure data centers, multi-factor authentication, regular security audits, and compliance with industry security standards.
Security Measures
- 256-bit SSL Encryption: All data transmission is encrypted using industry-standard protocols
- Secure Data Centers: Information stored in SOC 2-compliant facilities with 24/7 monitoring
- Access Controls: Strict employee access controls and background checks
- Regular Audits: Quarterly security assessments and vulnerability testing
- Data Minimization: We collect only the information necessary for service delivery
- Secure Disposal: Safe destruction of data when no longer needed
Privacy Compliance
We are fully compliant with:
- PIPEDA: Personal Information Protection and Electronic Documents Act
- Ontario Privacy Laws: Provincial privacy legislation and regulations
- Industry Standards: Insurance industry privacy best practices
- International Standards: ISO 27001 information security management principles
Consumer Protection & Safeguards
Multiple Layers of Protection
Your interests are protected through multiple independent systems and organizations:
Comprehensive Protection Network
Multiple independent safeguards
From regulatory oversight to industry protection funds, you benefit from multiple independent layers of protection designed to safeguard your interests and investments.
Financial Protection
- Errors & Omissions Insurance: $1M+ professional liability coverage
- Assuris Protection: Industry fund protecting policy obligations up to $200,000
- Segregated Client Funds: Premiums held in trust and remitted directly to insurers
- No-Fee Guarantee: We never charge fees to consumers for our services
Complaint Resolution
If you have concerns, you have access to multiple resolution channels:
- Direct Resolution: Contact our customer service team directly
- Management Escalation: Escalate to senior management if needed
- FSRA Complaint: File formal complaint with our regulator
- OLHI Mediation: OmbudService for Life and Health Insurance
- Legal Remedies: Courts and other legal options remain available
Your Rights
As our client, you have the right to:
- Transparent Information: Clear, accurate information about all products
- Independent Advice: Unbiased recommendations based on your needs
- Privacy Protection: Control over how your information is used
- Fair Treatment: Respectful, professional service at all times
- Complaint Resolution: Access to fair and timely complaint processes
Industry Affiliations & Recognition
Professional Memberships
PolicyScanner maintains active memberships and affiliations with leading industry organizations:
Insurance Brokers Association of Ontario (IBAO)
Professional association promoting excellence in insurance brokerage services and consumer protection.
Canadian Association of Insurance and Financial Advisors (CAIFA)
National organization advancing professional standards and ethical practices in financial services.
Life Insurance Marketing and Research Association (LIMRA)
Global research and consulting organization helping improve the life insurance industry.
Industry Recognition
- Trusted Brokerage Status: Recognized by major Canadian insurers
- Technology Innovation: Leaders in digital insurance comparison technology
- Consumer Advocacy: Commitment to transparent, consumer-first practices
- Professional Excellence: Maintaining the highest standards of service delivery
Transparency & Ethics
How We Operate
Complete transparency in how we serve you and operate our business:
We believe in complete transparency about our operations, compensation, and relationships. You'll always know exactly how we operate and how we're compensated.
Our Compensation Model
- Free to Consumers: We never charge fees to individuals seeking insurance
- Insurer Commissions: We receive standard industry commissions from insurance companies
- No Hidden Fees: All costs are built into standard insurance premiums
- Aligned Interests: We only succeed when you get the right coverage at the best price
Ethical Commitments
- Client-First Decisions: Every recommendation prioritizes your needs over our compensation
- Honest Communication: Clear, jargon-free explanations of all products and processes
- No Pressure Sales: Take your time to make informed decisions
- Ongoing Support: Lifetime assistance with your insurance needs
- Conflict Disclosure: Full disclosure of any potential conflicts of interest
Financial Strength & Stability
Our Financial Position
PolicyScanner maintains strong financial health and stability:
Strong Financial Foundation
Stable and growing business
We maintain strong financial health through diversified revenue streams, conservative financial management, and ongoing investment in technology and service capabilities.
Financial Safeguards
- Professional Liability Insurance: Comprehensive coverage protecting client interests
- Segregated Client Funds: Client premiums held in trust and transferred directly to insurers
- Regular Financial Audits: Independent financial reviews and compliance assessments
- Conservative Management: Prudent financial practices and risk management
Business Continuity
We've implemented comprehensive business continuity measures:
- Redundant Systems: Multiple backup systems ensure continuous service
- Disaster Recovery: Comprehensive plans for various business disruption scenarios
- Service Guarantees: Commitment to uninterrupted service delivery
- Technology Investments: Ongoing investment in reliable, scalable infrastructure
Verify Our Credentials
Independent Verification
We encourage you to independently verify our credentials and standing:
Questions to Ask
When evaluating any insurance broker, ask these important questions:
- Licensing: What is your FSRA license number and can I verify it?
- Certification: Are all your advisors LLQP-certified?
- Compensation: How are you compensated and by whom?
- Experience: How long have you been in business?
- Protection: What consumer protections do you provide?
- Complaints: What is your complaint resolution process?
Questions About Our Licensing & Trust Measures?
We're happy to discuss our credentials, security measures, and consumer protections:
PolicyScanner Brokerage Incorporated
FSRA License: #41964M
General Inquiries: info@policyscanner.ca
Compliance Questions: compliance@policyscanner.ca
Phone: (437) 422-8353
Address: 6 Urbane Blvd, Kitchener, Ontario, N2E 0J2
Business Hours: Monday-Friday, 9 AM - 6 PM EST
Emergency Support: Available 24/7 for urgent matters